1. Who We Are
Dragon Signs (“we”, “us”, “our”), part of the Dragon Group, is the data controller responsible for the personal data collected through this website.
Address: 7-9 Stadium Close, Penarth Road, Cardiff, Wales, CF11 8TS
Email: sales@dragonsigns.com | Phone: 029 2022 6501
2. Information We Collect
Enquiry forms: your name, email address, phone number and the details of your message or project.
Mailing list: your name and email address, plus your marketing preferences if you choose to opt in.
Technical data: information such as your IP address, browser type and the pages you visit, collected through cookies and analytics to help our website work properly.
3. How We Use Your Information
We use your personal data to:
Respond to your enquiries and provide quotes for our signage products and services;
Send you news, project updates and offers by email only if you have opted in;
Operate, secure and improve our website; and
Meet our legal and accounting obligations.
We use your personal data to:
Respond to your enquiries and provide quotes for our signage products and services;
Send you news, project updates and offers by email only if you have opted in;
Operate, secure and improve our website; and
Meet our legal and accounting obligations.
4. Our Legal Bases (UK GDPR)
Consent for marketing emails and optional cookies. You can withdraw this at any time.
Contract to provide the services you request from us.
Legitimate interests to respond to enquiries, run our business and keep our website secure.
Legal obligation to retain certain records, such as invoices, as required by law.
Consent for marketing emails and optional cookies. You can withdraw this at any time.
Contract to provide the services you request from us.
Legitimate interests to respond to enquiries, run our business and keep our website secure.
Legal obligation to retain certain records, such as invoices, as required by law.
5. Sharing Your Data
We will never sell your personal data. We only share it with trusted service providers who help us run our business such as website hosting, email marketing and CRM platforms and where the law requires us to.
We will never sell your personal data. We only share it with trusted service providers who help us run our business such as website hosting, email marketing and CRM platforms and where the law requires us to.
6. How Long We Keep Your Data
Enquiries: for as long as needed to deal with your request and a reasonable period afterwards (typically 3 years from your last contact with us).
Mailing list: until you unsubscribe or withdraw consent.
Financial records: for 6 years, as required by UK law.
Enquiries: for as long as needed to deal with your request and a reasonable period afterwards (typically 3 years from your last contact with us).
Mailing list: until you unsubscribe or withdraw consent.
Financial records: for 6 years, as required by UK law.
7. Your Rights
Under the UK GDPR you have the right to: access your data; have it corrected; have it erased; restrict or object to its processing; and receive it in a portable format. To exercise any of these rights, contact us at sales@dragonsigns.com. You may also complain to the Information Commissioner’s Office (ICO) at ico.org.uk if you believe your rights have not been respected.
Under the UK GDPR you have the right to: access your data; have it corrected; have it erased; restrict or object to its processing; and receive it in a portable format. To exercise any of these rights, contact us at sales@dragonsigns.com. You may also complain to the Information Commissioner’s Office (ICO) at ico.org.uk if you believe your rights have not been respected.
8. Cookies
Our website uses cookies to function properly and, with your consent, to measure how the site is used so we can improve it. You can change or withdraw your cookie choices at any time via our cookie banner or your browser settings.
Our website uses cookies to function properly and, with your consent, to measure how the site is used so we can improve it. You can change or withdraw your cookie choices at any time via our cookie banner or your browser settings.
9. Children
Our website is not directed at children under 18, and we do not knowingly collect their personal data.
Our website is not directed at children under 18, and we do not knowingly collect their personal data.
10. Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.
11. Changes to This Policy
We may update this policy from time to time. The latest version will always be posted on this page with an updated date.
We may update this policy from time to time. The latest version will always be posted on this page with an updated date.
12. Contact Us
For any privacy questions or requests, email sales@dragonsigns.com, call 029 2022 6501, or write to us at 7-9 Stadium Close, Penarth Road, Cardiff, CF11 8TS.
For any privacy questions or requests, email sales@dragonsigns.com, call 029 2022 6501, or write to us at 7-9 Stadium Close, Penarth Road, Cardiff, CF11 8TS.